Hello, I am Claudia Kich, a User Advocate (or UX Designer)

based in Vancouver, BC, Canada

Highlights

fire

Hot Zone

Most of my strategy projects are confidential but here’s a peek at some of them.
If you want to know more please contact me.

The biggest bank in Latin America.
0
5/5
+2,800,000 Ratings
Google Reviews
ivon-wmo
2016 to 2018
Redesign of inmet.gov.br portal, intranet, internal monitoring system and webmail.
ivon-banco
2015 to 2016
The biggest bank of Latin America with 98,000+ employees & 10,000,000+ downloads in Google Play (4.7 stars and 2,000,000+ Reviews)
2011 to 2013
Design of sectordialogues.org portal and internal systems.
2012
Redesign of incra.gov.br

Why User Experience Design?

Because is incredibly rewarding to observe final-users astonished with each project by completing actions or researches successfully and frustration-free.
Human behavior has always fascinated me and that is the reason why I enjoy transforming complex interfaces into user-centric, intuitive, and delightful experiences.
Claudia_hearts
star

Recent Projects

2018 to Today

vancrim

Vancouver Criminal Law

Vancouver, BC, Canada

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brazenbull

Brazen Bull Creative

Richmond, BC, Canada

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macisaac

MacIsaac & Company

BC and AB, Canada

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platt&associates

Impaired Driving Expert

Texas, United States

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bcdrivinglawyers

BC Driving Lawyers

BC, Canada

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acumenlaw

Acumen Law Corporation

BC, Canada

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bcsafedrivingcourse

BC Safe Driving Course

Canada

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kylalee

Kyla Lee

Vancouver, BC, Canada

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kylaforbencher2

Kyla for Bencher

BC, Canada

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bcinjurylaw

BC Injury Law

BC, Canada

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lawyertoldme

Lawyer Told Me Not to Talk to You

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cidla

Canadian Impaired Driving Lawyers Association

More
More projects

Tools That I ♥

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inmet-mobile-old inmet-mobile copy

World Meteorological Organization

2016 to 2018

Deliverables
Hired by WMO to redesign the  inmet.gov.br portal, intranet, internal monitoring system, and webmail.

Duties
Analyses – requirements interviews, diagrams, affinity diagrams, personas, scenarios;
Wireframes – low-fidelity and sketches;
Prototype – High-fidelity and clickable prototypes;
Feedbacks and adjustments;
User Tests;
Front-end code;
Tests (cross-browser, cross-platform, cross devices);
Visual Guide, workshops, video-tutorials.

inmet-oldVersion-desktop copy inmet-desktop

Prototypes IOS and Android to syncronize BB app with Ford Cars

Bank of Brazil - BB

2015 to 2016

I worked for the Bank of Brazil twice – 5 years total.

Last time, as part of the Mobile APP Team, my duties included ensuring cohesive user experiences, architected, and designed a series of mobile applications, documented & redesigned existing solutions and legacy systems.

The objective was to reduce the application’s visual complexity and cognitive load by eliminating features, adding contextual information, and applying consistent design patterns.

Highlights

Many challenges while working with BB huge and talented tech team but by far my favorite was to be part of Telecentres for poor communities.

Prototype a new feature to synchronize BB app with Ford Cars.

Redesign of BB Technologies website.

Duties
Requirements interviews, user’s interactions; users flows; high fidelity prototypes; navigable prototypes; front-end coding; documentation; tests and training.

justica-before justica-new

Brazil's Justice

2013 to 2014

Deliverables
Redesign of justica.gov.br – the Ministry of Justice and Public Security portal. It was the first institution to apply the new Manual of Visual Identity created by Brazil’s Presidency.

As a pioneer project upon completion, the findings were documented and the UX and UI improvements applied and incorporated at the new version of the Manual.

Duties
Requirements interviews, user’s interactions; user research; users flows; high fidelity prototypes; front-end coding; tests; documentation and reports.

anvisa.gov.br

2014

I worked for The Brazilian Health Regulatory Agency – ANVISA twice and for this project, I was hired by Pan American Health Organization.

Deliverables

Design of a hot site for health professionals in Brazil’s Public Sector to centralize information about Patient Safety and improvements of healthy services.

Duties
Requirements interviews, user’s interactions; user research; users flows; navigable prototypes; Joomla implementation; front-end coding; tests; documentation and training.

Sectorial Dialogues European Union - Brazil

2011 to 2013

Sector Dialogues are a cooperation instrument aimed at reinforcing the strategic partnership between the EU and Brazil. Dialogues address to enhance exchange of knowledge, experiences and best practices at technical and political level, around key areas of interest for both sides.

Deliverables
Designed and front-end code of Sectorial Dialogues portal and its experts and dialogues monitoring systems.

Duties
Requirements interviews, user’s interactions; navigable prototypes; front-end coding; documentation; tests and training.

incra-before incra-after

Brazil's Institute of Agrarian Reform

2012

Deliverables
Redesign of incra.gov.br portal in accordance with Brazil’s Presidency Manual of Visual Identity

Duties
Requirements interviews; user research; users flows; high fidelity prototypes; front-end coding; tests; documentation and reports.